Cancellation and refunds

Last updated: 2026-09-09

This policy covers Pro and Business software subscriptions purchased on the web through Paddle. It does not cover resident dues, community payments or bank-transfer refunds.

Stop future renewals

Open Settings → Subscription → Manage Billing to cancel future renewals. Your subscription remains available through the paid period. Cancelling a renewal does not automatically request or issue a refund of earlier payments.

Request a refund

Contact support with your account email, community name, payment date and Paddle receipt or transaction reference. Explain the reason for the request. Do not send card numbers or banking passwords. You may also use Paddle buyer support to locate a purchase or submit a billing request.

Refund requests are reviewed under the applicable purchase terms, Paddle's buyer terms and your statutory rights. Approval is not automatic. Approved refunds are processed through Paddle to the original payment method; processing time depends on the payment provider and bank. This policy does not limit mandatory consumer rights.

Subscriptions purchased through Apple App Store or Google Play must be managed and, where applicable, refunded through that store.

Terms