Delete your HiveDue account and data

Learn how to request deletion of your HiveDue or Site Hesap account and personal data.

Delete from the app

Open “Delete my account” in Profile or Settings. Verify your identity with your current password, read the explanation and confirm permanent deletion. If you have not joined a community, use the deletion option on the account setup screen.

Request deletion without installing the app

Send an account and data deletion request to the support address below from the email associated with your account. Additional information may be requested to verify your identity securely. Do not send passwords, verification codes or payment-card details.

[email protected]

What is deleted and retained

Your login identity, personal profile and contact information, profile photo and account preferences are deleted. Community accounting records, payment evidence and necessary audit records may be retained separately to the extent required by applicable retention obligations. A reference without the account’s personal profile information may remain to preserve those records. The scope and duration depend on the record and applicable obligation; contact support for details about your account.

If you are the last active administrator of a community, transfer administration before deletion. Deleting your account does not automatically cancel a community subscription; check the relevant provider’s subscription controls separately.

Once deletion is accepted, account access is disabled. A final file cleanup runs after previously issued upload links expire; their default validity is 15 minutes. Service outages or queued work can extend cleanup, which is retried automatically. Contact the support address above to ask about its status.

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