The terms that apply when you use the Hive Due platform.
Last updated:
1. Scope of these terms
These terms govern the Hive Due community-management software at hivedue.com and app.hivedue.com, and its Turkish version, Site Hesap, at sitehesap.com and app.sitehesap.com. The service is provided by Buhane Bilgi Teknolojileri. By creating an account, accepting an invitation or using the service, you accept these terms.
The software helps authorized managers and residents maintain community, unit, debt, payment, announcement, document and reporting records. It is not a bank, money-transfer service, legal adviser or substitute for statutory accounting records. Community management remains responsible for its own financial and legal decisions.
2. Accounts, roles and access
Community administrators are responsible for inviting users, assigning roles and units, and removing access when it is no longer appropriate. You are responsible for the security of your account and the actions performed with it.
Use accurate account information and only access records you are authorized to use. If you suspect unauthorized access, change your password and contact [email protected]. Accounts or features may be temporarily restricted to protect security or data integrity.
3. Acceptable use
Use the service lawfully and in good faith for authorized community-management activities. You must not:
Submit unlawful or misleading records, or content that infringes another person’s rights.
Attempt unauthorized access to another account, community or system.
Resell, sublicense or disrupt the service, or reverse engineer it except where applicable law permits.
Send unsolicited messages, malicious software or content that compromises security.
4. Financial records and integrations
The community and the users creating or approving records are responsible for their accuracy, including the selected community, unit, period, category and amount. Automated matching may be uncertain and must be reviewed where the application asks for a decision.
Recording or reconciling a payment in Hive Due does not itself transfer money or establish legal proof of payment. Resident dues, rent and community bank transfers are separate from the software subscription and are not collected through Paddle.
5. What you purchase and how it is delivered
Starter is free for up to 20 units. Pro supports up to 100 units and includes the additional financial, report, document, reminder and bank-reconciliation features listed on the pricing page. Business provides unlimited units and custom roles for one community. Each community needs its own subscription; a Business subscription does not cover multiple communities.
Your purchase is digital access to the selected software plan, not a physical product. The plan activates for the selected community after our server receives confirmation of payment from Paddle. Check Settings → Subscription for the current status. Contact support if payment completes but access is not activated.
Bank integrations require supported bank services, authorization and compatible service access. A plan subscription does not guarantee connectivity to every bank.
6. Subscription billing, renewal and cancellation
Starter is free. Pro and Business are recurring software subscriptions for one community, billed monthly or yearly in TRY through Paddle. Published list prices include applicable tax; the checkout shows the final total before payment. Yearly subscriptions are paid in full for the year. Manage payment details and cancellation from Settings → Subscription → Manage Billing. Cancellation takes effect at the end of the paid period and does not automatically refund past payments. To request a refund, contact support with the Paddle receipt or transaction reference; see our refund policy. Community dues and bank transfers are separate from this software subscription.
Paddle acts as the authorized reseller and Merchant of Record for purchases made through Paddle checkout. Paddle handles payment, tax and billing; Buhane Bilgi Teknolojileri provides the software and product support. Paddle’s buyer terms govern your purchase from Paddle alongside these terms for use of the software.
If you cannot access the application, use the subscription management link in your Paddle purchase email or contact Paddle buyer support at paddle.net to request cancellation. Deleting the application or simply stopping its use does not cancel a recurring subscription.
7. Availability, suspension and termination
We aim to provide the service with reasonable care. Maintenance, security updates, infrastructure changes, internet issues and third-party outages can temporarily affect availability. Authentication, notifications, storage and bank connections may depend on third-party providers.
Access may be restricted, suspended or ended for a material breach of these terms, unlawful use, security risk or unpaid subscription fees, with notice appropriate to the circumstances. Contact support about exporting or deleting community data when ending use of the service. Mandatory legal rights remain unaffected.
8. Content, intellectual property and privacy
The community retains its rights in the operational data it submits. Rights in the software, interface, branding, documentation and technical components remain with Buhane Bilgi Teknolojileri or its licensors.
Use community information only within your authorization and its intended purpose. Do not disclose personal data, confidential records or security information to unauthorized people. Our Privacy Policy explains how personal data is handled.
9. Responsibility and limitations
To the extent permitted by law, we are not responsible for consequences caused by inaccurate user-entered records, incorrect permissions assigned by administrators, device or internet failures, third-party outages, or unlawful use of the service.
Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited. Your community remains responsible for its administrative, accounting and legal obligations.
10. Changes and contact
We may update these terms as the service develops. Material changes will be communicated on this page or through an appropriate in-app channel before taking effect. The revision date is shown above.
We use Google Analytics to understand which pages are useful. It activates only if you accept. You can change your choice using Cookie preferences in the footer.