Contact and support

Contact us about the product, subscriptions, billing or privacy.

Product and account support

[email protected]

Include your account email, community name and a description of the issue. For payment problems, include the Paddle receipt or transaction reference. Do not send card numbers, passwords, access keys or residents’ personal data.

Billing, cancellation and refunds

Manage your subscription in Settings → Subscription → Manage Billing. If you cannot sign in, use the management link in your Paddle purchase email or contact Paddle buyer support.

Privacy requests

Send personal-data requests to the same support address. For resident, debt or payment records entered by a community administrator, also contact that community’s management.

Privacy